Technical Support

This page is to be used for technical support queries. Any requests for support that are not of a technical nature will be redirected to our paid consultation support channel.

If you are experiencing a technical issue, please submit the below form and we are more than happy to help you through the issue.

Please provide your contact details, the URL to your site
(e.g. “https://training.explorewp.org/131-explorewp-exwliam-1/wp-admin/“)

and then describe your technical issue.

Support Request Form

FAQ's

Here are some of the most common questions and their answers.

What is classified as "technical in nature" ?

"Technical in nature" refers to a problem with your site, difficulties login in, errors appearing on your site etc. It is not the ability to create, edit, delete or otherwise build your site, that requires Paid Support

How log does it take to get a response to my request ?

It usually takes 24 hours before you will receive a response to your issue

What is paid support and where do I find it?

Paid Support is the procurement of paid assistance to build your site with you in a private consultation to cover specific issues you are trying to overcome

How do I know that my request is not technical in nature ?

If your problem is site-specific or related to building, configuring or connecting your site with 3rd party software.